This month’s botched upgrade to Hotmail by Microsoft is an example of one of the risks of cloud computing that I’ve written about in the past, but Microsoft took it to a whole new level. This article from InfoWorld is almost comical in cruel sort of way. It’s ironic that Microsoft was suggesting that people turn off other Micorosoft client side apps, like messenger to fix the issue. I doubt this was their vision for cloud computing. When I wrote about the risk of receiving an upgrade that you might not want or like, I wasn’t really talking about upgrades that actually start breaking things and turn into a nightmare for your support staff. This is an indication that a cloud service provider isn’t fully mature.